Unlock HawkID:
If you locked out of your HawkID system, you can unlock it by going to the following website and follow the instructions.
https://hawkid.iowa.uiowa.edu/password/apr.dll?cmd=unlock
Unlock Duo
If you are locked out of the HPC system due to Duo Security as a result of incorrect password/paraphrase, please unlock your Duo Security by going to the following page.
http://its.uiowa.edu/support/article/102350
Contacting HelpDesk:
If you have any issues wit unlocking the HawkID or Duo Security and want to contact ITS Help Desk, you can by three ways:
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