Unlock HawkID:
If you locked out of your HawkID systemis locked, you can unlock it by going to the following website and follow the instructions .from the website at:
https://hawkid.iowa.uiowa.edu/password/apr.dll?cmd=unlock
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If you are locked out of the HPC system high performance computing clusters (Helium or Neon) due to Duo Security as a result of incorrect password/paraphrasepasscode, please unlock your Duo Security by going to the following page.
httphttps://apps.its.uiowa.edu/support/article/102350uip-tools/two-step/config
Contacting HelpDesk:
If you have any issues wit with unlocking the HawkID or Duo Security and want to contact ITS Help Desk, you can by do so in the following three ways:
Call (319) 384-HELP
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