Unlock HawkID:
If your HawkID is locked, you can unlock it by following the instructions from the website at:
https://hawkid.iowa.uiowa.edu/password/apr.dll?cmd=unlock
Below is a list of the
Unlock Duo
If you are locked out of the high performance computing clusters (Helium or Neon) due to Duo Security as a result of incorrect passcode, please unlock your Duo Security by going to the following page.
https://apps.its.uiowa.edu/uip-tools/two-step/config
Unlock HawkID:
If your HawkID is locked, you can unlock it by following the instructions from the website at:
https://hawkid.iowa.uiowa.edu/password/apr.dll?cmd=unlock
Contacting HelpDeskthe Help Desk:
If you have any issues with unlocking the HawkID or Duo Security and want to contact we recommend contacting the ITS Help Desk , you can do so in the following three ways:as the next fastest way to resolve the issues that you are experiencing.
Call (319) 384-HELP
Email its-helpdesk@uiowa.edu
Chat: go to this website and click chat: http://its.uiowa.edu/contact
Contacting HPC Sysadmins
If the ITS Help Desk is unable to assist you they will escalate you to the HPC team. You can also contact the HPC team directly at hpc-sysadmins@iowa.uiowa.edu