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If the ITS Help Desk is unable to assist you they will escalate you to the HPC team. Note that most account problems are related to either Duo or the HawkID and those are not managed by the HPC team. Thus, it is likely that you will be redirected to the Help Desk for those issues. You can also contact the HPC team directly at hpc-sysadmins@iowa.uiowaat research-computing@uiowa.edu