Unlock HawkID:
If your HawkID is locked, you can unlock it by following the instructions from the website at:
https://hawkid.iowa.uiowa.edu/password/apr.dll?cmd=unlock
Unlock Duo
If you are locked out of the high performance computing clusters (Helium or Neon) due to Duo Security as a result of incorrect passcode, please unlock your Duo Security by going to the following page.
https://apps.its.uiowa.edu/uip-tools/two-step/config
Contacting HelpDesk:
If you have any issues with unlocking the HawkID or Duo Security and want to contact ITS Help Desk, you can do so in the following three ways:
Call (319) 384-HELP
Email its-helpdesk@uiowa.edu
Chat: go to this website and click chat: http://its.uiowa.edu/contact