Below is a list of the ways to resolve issues with connecting the HPC clusters, listed in order from the fastest to slowest way to have your issue resolved.
Unlock Duo
If you are locked out of the high performance computing clusters (Helium or Neon) due to Duo Security as a result of too many incorrect attempts, please unlock your Duo Security by going to the following page.
https://apps.its.uiowa.edu/uip-tools/two-step/config
Unlock HawkID:
If your HawkID is locked, you can unlock it by following the instructions from the website at:
https://hawkid.iowa.uiowa.edu/password/apr.dll?cmd=unlock
Contacting the Help Desk:
If you have any issues with unlocking the HawkID or Duo Security we recommend contacting the ITS Help Desk as the next fastest way to resolve the issues that you are experiencing.
Call (319) 384-HELP
Email its-helpdesk@uiowa.edu
Chat: go to this website and click chat: http://its.uiowa.edu/contact
Contacting the HPC team:
If the ITS Help Desk is unable to assist you they will escalate you to the HPC team. You can also contact the HPC team directly at hpc-sysadmins@iowa.uiowa.edu